Operations Manager

What we are looking for?

  • An experienced Operations Manager
  • Proven experience in similar small digital agency environments with good domain experience
  • Ability and desire to take on responsibility and be the key point of contact across clients and the creative team.
  • Brilliant at finding ways to work in a lean way in a fast paced nimble environment
  • Someone that gets the best out of people both in-studio and remotely.
    • Personally responsible for quality control, you know what good looks and feels like.
    • Creative problem solver that relishes the opportunity to solve problems and develop new initiatives to grow the business, leading by example.
  • Strong organisational skills, attention to detail and a love for learning.
  • An enthusiast within the data design space and has a passion for all types of media.


Key areas of focus

  • Operations
  • Project Management
  • General facilities & business management


Key Responsibilities

  • Delivering best in class projects on time, on budget and to quality.
  • Manage the full lifecycle of projects including planning and project governance.
  • Simplify the business process optimising and reducing pain points whilst documenting it for clarity and alignment across the delivery function.
  • Project focus being selective, high quality digital work for World class brands that present information in a purposeful, distilled and visual way.
  • Cultivating a specialist team to excel at their craft whilst maintaining a warm, welcoming environment.


Your skills and experience include:

  • Proven experience working across a number of briefs and with a good understanding of the following disciplines – design, creative and technology. (Data a plus.)
  • Comfortable in communicating with senior clients, managing expectations around budgets, risks and issues while being mindful of the goals and objectives.
  • Strong meeting facilitation and presentation skills, always with a lean mindset.
  • Proven experience in Project Management methodologies, Agile / Scrum, PRINCE 2 experience desired.
  • Ability to implement and govern strong programme processes to manage scope, quality, timeline and budget including early detection of risk and budget variance.
  • Team player with excellent written and verbal communication skills including strong negotiation skills
  • Structured and clear thinker: ability to prioritise a demanding workload.


Must haves

  • Proven experience across digital experience led projects, having worked at agency level.
  • Great communicator both internally and client facing with the ability to confidently communicate with a range of clients from C Suite individuals to marketing execs.
  • Self motivated, can take a team and keep them engaged whilst bringing quality and self achievement into the process.

The Managing Director will provide a strong support network for you with a clear run through of the people, product and process. There will be weekly and monthly run throughs in month 1 to ensure you have a clear view of the business quickly to allow you to be empowered to drive the business forward.

Apply Now